Wednesday, May 16, 2012

The consistency check failed for the component Microsoft Exchange Server\Microsoft Information Store\

I was getting the above error when trying to backup our Exchange environment. I was using the Windows 2008 R2 backup utility.

It was working previously as I was backing up while migrating users from our 2003 Server. We moved several people one day and noticed that we only had around 6GB on our partition that held our log files. We started the backup utility and after several minutes we got this error. Even though the backup would continue we would get a message saying that we could not restore from this backup. We also noticed that the logs were not getting removed.

After much searching I found a post on the Microsoft Technet site that mentioned enabling circular logging, dismount and then remount the databases and then removing circular logging with another dismount and remount of the databases. This pretty much just deletes the logs for each database.

While this isn't the most ideal way (since now you can't replay your logs if anything happened between this step and a full backup), it worked and we were able to do a full backup.

We had to use the Windows backup utility until we got our third party backup software working properly.


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